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Customer Service Essentials
Tools Used
Articulate Storyline, Vyond, ChatGPT
Impact
The course improved learner engagement and boosted confidence in customer-facing roles. Teams reported clearer communication, quicker resolution of issues, and a more empathetic approach to customer interactions.
This interactive e-learning course was designed to help learners understand the foundations of excellent customer service in a simple, engaging way. Using animated characters, real-world examples, and scenario-based activities, it guides learners through key questions like: Who is a customer? What do they really need? And what does great service look like in action? The course is ideal for onboarding new team members or refreshing service standards in existing teams.
